Remote onboarding
Acquire and identify new customers with Namirial Onboarding solution
Remote onboarding
Fast, secure and compliant user identification
To compete in an increasingly dynamic market in which expectations related to digital accessibility have increased, having a remote customer acquisition system that has the same guarantees and security as face-to-face methods is essential to delivering a perfect customer experience.
Namirial Onboarding enables companies and institutions to manage customer acquisition flows totally digitally. The solution allows the online identification process to be carried out with the support of specialized operators, implementing all the steps required by the regulations within the Know-Your-Customer processes, from document verification to live proof collection.
Alternatively, the service allows users to discover the potential of self-onboarding: identification is carried out through the use of AI and biometrics or by leveraging certified digital identities already held by Italian users such as SPID/CIE/CNS.
-95%
Customer acquisition time compared to traditional systems
-86%
Kilograms of CO2 produced, due to reduction in paper and travel
24/7
Identification of your customers with self-service methods
Our solution Namirial Onboarding
Namirial Onboarding is the cloud-based solution designed to accelerate and simplify customer acquisition processes. Based on a very versatile technology that can be used with assistance or autonomously, the remote onboarding system is extremely flexible in how it is released, the procedures by which identification is carried out, and the features available.
The solution is accessible in a web version from different devices, with API integration or with on-premises installation. The platform offers different modes of user identification, self-served or operator-supported, designed to offer versatility and an intuitive and easy user experience.
Choose your new customer onboarding
Reduce fraud risk with our remote Know-Your-Customer and speed up identification procedures, carried out directly by the end user or through the support of an operator.
SPID, CIE and CNS
With a certified digital identity (SPID, CIE or CNS), it is possible to proceed with identification independently and from your own device, without having to upload identity documents.
Identification with Artificial Intelligence (Self-ID)
With Artificial Intelligence, data in the documents are captured, identity verification is performed and the user’s presence is certified, ensuring regulatory compliance.
Video recognition
Skilled operators oversee all steps required by KyC regulations, and the end user can conduct the online video session from any device.
In-person identification
Namirial Onboarding can also be used in cases where identification takes place in presence with a physical meeting between operator and client.
All the advantages of our solution
Maximum protection
Identity theft prevention with human and/or automated checks in compliance (KyC/PS2/AML/GDPR).
Process optimization
Cost minimization for the onboarding process, even remotely, without sacrificing security and legal validity.
Quick integration
You can quickly integrate onboarding to websites and services through our API (http RESTful).
Less risk and full compliance
Full compliance with privacy, GDPR and security standards, with cloud solutions and data infrastructure located in EU.
Flexible system
Identification is offered with different methodologies, user self-service and operator-led, as needed.
Modularity
Ability to acquire only the required functionality and use it in conjunction with other Namirial services.
Use cases
Banks
Insurance
Utilities and Telco
System integrator and Software house
Consumer credit
Gaming and Gambling
Success stories
Amplifon has speeded up network membership flows by physicians through a process of remote identification and issuance of advanced electronic signature for signing digital prescriptions for hearing aids.
Mediobanca Premier has managed to expand the methods of opening online accounts by combining compliance with the provisions on customer due diligence with the maximum legal validity of documents signed with FEQ (Qualified Electronic Signature), affixed in a simplified mode (without OTP).
Fastweb and Sky Mobile use the platform extensively to carry out customer identification, necessary for the activation of telephony and internet services, in an agile and fast manner.
Choose your new customer onboarding
Reduce fraud risk with our remote Know-Your-Customer and speed up identification procedures, carried out directly by the end user or through the support of an operator.
Identification with SPID, CIE, CNS
It is enough to have a certified digital identity to proceed with identification independently and from one’s own device, without having to upload identity documents.
The introduction of SPID and CIE contributes to an immediate recognition process, which can also be aimed at the issuance of a legally valid electronic signature certificate.
In combination with the digital signature solution, it makes it possible to manage the online signing of contracts and documents in a matter of minutes.
SIMPLER USER EXPERIENCE
Identification possible from any device connected to the Internet, without the need to upload identity documents
Identification in self-service
Self-ID uses Artificial Intelligence to automatically capture data from documents, verify the user’s identity through biometric comparison, and verify the user’s actual presence ensuring regulatory compliance (AML, KyC and Adequate Verification) of the entire process.
Self-ID allows identification sessions to be carried out in minutes and with high accuracy to support the digitisation goals of the service activation process or any other type of onboarding. In combination with the digital signature solution, it makes it possible to integrate online signing of contracts and documents.
BIOMETRIC RECOGNITION
Accurate verification of the correspondence between the user and the photo on the document
Identification in presence
The paperless customer onboarding solution enables the identification process to be carried out without the need for printing and scanning, from request entry to document verification.
The identification carried out in the presence of an operator can be aimed at issuing an advanced electronic signature certificate (FEA).
In combination with the digital signature solution, it is possible to link the identification process to the online signature of contracts and documents.
ELECTRONIC SIGNATURE ISSUANCE
De visu identification process for issuing legally valid signature certificates
Identification in video recognition
With the support of a remote operator, the customer onboarding solution allows remote identification of users following all the steps required by know-your-customer regulations, from document verification to device certification and live proof collection.
BIOMETRIC RECOGNITION
Accurate verification of the match between the user and the photo on the document
